Industry solutions

Process Mining for Operations

Enhances transparency, reduce operational costs, and strengthens security measures.

Perform at levels you never thought possible

Drive delightful customer interactions in real-time

Use data captured across multiple systems to deliver consistently positive experiences to all customers.

Streamline operations

Identify onboarding and servicing inefficiencies blocking your team from delivering for your customers.

Visualize and automate control processes

Increase control process transparency while reducing manual effort and risk exposure.

Maximize performance across Operations processes

  • Fully automated payments drive efficiency and a great customer experience. Payments that require manual intervention have the opposite effect.
    Understand and resolve failed payments at their source to improve efficiency, reduce liability, and delight your customers. Monitor exception processing to identify potential process improvements so you can address issues before your customers feel the effect.

  • Process Mining optimizes Product Lifecycle Management by tracking and analyzing product development from inception to retirement. It identifies process bottlenecks, streamlines time-to-market, ensures regulatory compliance, and enhances cross-functional collaboration, leading to improved product innovation and customer satisfaction.

  • Process Mining enhances underwriting efficiency by analyzing risk assessment workflows, identifying inconsistencies, and automating data verification. It accelerates decision-making, improves risk management, and ensures compliance with policies, ultimately reducing turnaround times and enhancing customer experience in loan and insurance processing.

  • Process Mining streamlines claims processing by providing insights into each step of the claims journey, from initial notification to settlement. It identifies process inefficiencies, reduces fraudulent claims, and automates routine tasks, leading to faster resolution times, reduced operational costs, and increased customer satisfaction.

Banking leaders around the world use Process Mining

Global banking leader

$68M

in efficiency gains from re-engineering 40 processes

22%

higher SLA compliance in credit recovery through usage of operational dashboards

Global banking leader

>$500M

in capital inefficiencies identified and leveraged Celonis to develop corrective action plans

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